Ojiugo Emeruem
Customer experience and contact-centre leader across banking and telecommunications, specialising in service transformation, CRM implementation and first-contact resolution. Improves customer journeys through multimedia service channels, virtual banking launches and service delivery.
24 years of experience
$180per 1-hour call
Book a sessionAbout
Ojiugo Emeruem is a Nigerian business leader, law graduate and Honorary Senior Member of the Chartered Institute of Bankers of Nigeria, with more than two decades of distinguished experience across telecommunications and banking, earning recognition for her leadership, innovation and lasting impact. Beyond her professional achievements, Emeruem, known as Ojay, is warm, expressive and deeply passionate about people. She believes that when people feel valued and encouraged, they can do remarkable things. She is committed to mentoring young professionals and creating environments where people can grow, contribute and thrive. Curious and full of life, Emeruem enjoys reading, travelling, cooking, watching films and learning about history. She brings energy, humour and heart to the things she cares about, and believes that meaningful success should make a positive difference in people’s lives.
What to expect
- A customer retention perspective from banking
- Client service considerations for banking teams
- A vice president's view of customer retention
- Practical discussion of client services at Sterling Bank
A 1-hour video call, booked through TailoredIQ