Privacy Policy

TailoredIQ ("we", "us", "our") operates a curated Expert network connecting organizations with seasoned operators across African and diaspora markets. This Privacy Policy (the "Policy") describes how we collect, use, share, and safeguard your personal data when you access or use our services or platform. It also explains your rights under applicable data protection laws.

You consent and accept the terms of this Policy and consent to our collection, use, disclosure and retention of your information as described herein (including contacting you) and for all other purposes permitted under applicable data protection laws by your continued use of our platform and services.

We collect personal data that you voluntarily provide when you use our services, register for an account and request information.

We may collect and process the following categories of personal data:

• Account data — name, email address, password (hashed), role (member or Expert).
• Profile data — areas of expertise, biography, professional background, photograph, and any content you choose to upload.
• Expert contributions — Playbooks, frameworks, case studies, and other materials you submit to ground answers.
• Usage data — questions asked, threads created, general communications between users, citations viewed, general interaction patterns, and other related data.
• Technical data — IP address, browser type, device identifiers, log information collected automatically, and other related data.

Access to any such data listed above or related data is limited to authorised personnel and subject to confidentiality obligations.

We combine the information you have provided us to provide seamless, personalized services to you. We process your information to:

• Facilitate the provision of our service.
• Facilitate account creation and management.
• Match members' questions to relevant Expert knowledge and produce cited answers.
• Authenticate user accounts.
• Enable in-app messages.
• Send updates on our services, marketing, and administrative communications.
• Improve the quality of our services.
• Communicate updates, security notices, and service-related information.
• Comply with legal obligations and enforce our Terms & Conditions.

We share your personal information to provide our services, complete transactions, provide products you have requested, or meet our legal and business obligations. We may share your data under these legal bases:

1. With your consent
2. For legitimate business interests
3. To fulfill our contractual obligations
4. To comply with legal obligations
5. To protect vital interests

We may share some of your information only with:

• Service providers — hosting, authentication, analytics, and AI infrastructure partners bound by confidentiality obligations.
• Other users — where you choose to publish a profile or contribution; attribution is shown alongside cited answers.
• Legal & regulatory authorities — when required by law, court order, or to protect rights, safety, and the integrity of the platform.
• Successors — in connection with a merger, acquisition, or sale of assets.

Your contributions submitted to TailoredIQ are used to ground AI-generated answers for other members and are surfaced with attribution. Member questions may be processed by third-party AI providers under strict data-processing terms.

We do not use your private questions or uploaded materials to train foundational third-party AI models and we do not sell your information.

TailoredIQ operates across African and diaspora markets, and your information may be processed in jurisdictions other than your own. Where data is transferred internationally, we rely on appropriate safeguards and applicable legal requirements.

As a data subject you have the following rights:

1. Access your personal data (known as "Right of Access"): You have the right to access and to request copies of your personal data by contacting our Customer Support Team.
2. Update/correct your personal data (known as "Right of Rectification"): You have the right to request us to correct personal data that is inaccurate or incomplete.
3. Delete your personal data (known as "Right of Erasure"): You have the right to request that we erase your personal data, under certain conditions (e.g., we are processing your personal data under your consent). You can request erasure of your personal data by contacting our Customer Support Team.
4. Restrict use of your personal data (known as "Right to Restrict Processing"): You have the right to request that we restrict the processing of your personal data. You can request restriction of the use of your personal data by contacting our Customer Support Team.
5. Object to use of your personal data (known as "Right to Object"): You have the right to object to our processing of your personal data. You may submit an objection to the use of your personal data by contacting our Customer Support Team.
6. Object to solely automated decisions being made about you which has legal or similarly significant effect on you (known as "Right to object to automated decision making"): You have the right to object to any solely automated decisions we have made which have a legal effect or similarly significant effect which does not involve human review. You can ask that a person review the decision, obtain an explanation of the decision reached after such assessment and challenge the decision by contacting our Customer Support Team.
7. Port your personal data (known as "Right to Data Portability"): You have the right to request that we transfer the personal data that you have given us to another organization, or directly to you. This only applies to information you have given us. You can request your personal data to be ported by contacting our Customer Support Team.
8. Withdraw your consent: If we process your personal data using consent as legal basis, then you have the right to withdraw your consent at any time.

To exercise any of the above rights, you can contact our Customer Support Team via info@tailorediq.ai.

Please be aware that you may from time to time receive updates about promotions related to our services. We send these communications to provide you with information about opportunities that could be beneficial to you. You have complete control over these communications, and if you decide at any time that you do not wish to receive them, you can stop them by clicking the "unsubscribe" link at the bottom of our emails.

We retain your information for as long as your account is active and for a reasonable period necessary for the purposes outlined in this Policy. Expert contributions may persist in cited form even after account closure, unless removal is specifically requested. Our Terms and Conditions shall apply in the removal or deletion of your contributions.

The audio of an advisory call is kept for 90 days, so both people on the call can listen back, and is then deleted. Audio from a live event is deleted once its transcript is ready. Where insight from a transcript has already been drawn into the knowledge base, that material may remain after the underlying recording is deleted, in the same way Expert contributions do.

We may delete an incomplete Expert application in the following circumstances:

(a) Incomplete applications — if you start an Expert application but do not complete it within 30 days, the application will be automatically deleted.

(b) Failed knowledge check — if your application is paused after three unsuccessful attempts at the knowledge check, the application will be deleted six months after the pause begins.

In both cases, if your Expert application is the only activity on your account, your account will also be deleted. If you use TailoredIQ for any other purpose, your application will be closed but your account will remain active. We will notify you by email at least seven days before any deletion takes place.

When you delete your account from Settings, it closes straight away and you have 30 days to sign back in and restore it. After that, your name, contact details, photo and profile are erased. Records that other people or our accounts depend on, such as conversations, calls and payments, are kept without your name on them.

The security of your personal data is very important to us, and we have implemented appropriate technical and organisational controls to protect your personal data against unauthorised processing and against accidental loss, damage or destruction. We have implemented data encryption in transit and at rest, data privacy and security training, information security policies and controls around the confidentiality, integrity and availability of our data/systems.

You are responsible for choosing a secure password when we ask you to set up a password to access parts of our sites or platform. You should keep this password confidential, and you should choose a password that you do not use on any other site.

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the platform is used. You can control cookies through your browser settings. For further information about the cookies we use, their purposes and how to manage your preferences, please see our Cookie Policy(opens in a new tab).

TailoredIQ is intended for professional use by adults. We do not knowingly collect personal data from individuals under 18.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Policy on our website. We will let you know via email and/or a prominent notice on our website, prior to the change becoming effective. You are advised to review this Policy periodically for any changes. Continued use of TailoredIQ after the effective date constitutes acceptance of the revised policy.

For questions about this Policy or enquiry, contact us at info@tailorediq.ai.